Privacy Policy

Last updated: January 2024

Introduction

Rustic-pulse is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of information:

Information You Provide

• Name and contact details when you submit enquiry forms
• Email address for correspondence
• Property addresses and details when requesting assessments
• Payment information when commissioning services
• Any additional information you choose to share in messages

Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To process payments and maintain financial records
• To improve our website and service offerings
• To send relevant communications about our services (with your consent)
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent, where you have given clear permission
• Contractual necessity, to fulfil services you have requested
• Legal obligation, where we must comply with the law
• Legitimate interests, to operate and improve our business

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist in our operations (such as payment processors)
• Professional advisers including lawyers and accountants
• Authorities when required by law

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for three years after our last interaction. Financial records are retained for seven years as required by UK law.

Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability where applicable
• Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, and restricted access to personal information.

International Transfers

Your data is primarily processed within the United Kingdom and European Economic Area. If any transfer to other jurisdictions occurs, we ensure appropriate safeguards are in place as required by applicable law.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website. The date at the top of this page indicates when the policy was last revised.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

Rustic-pulse
47 Heritage Lane
London, SW1A 2DX
United Kingdom

Email: [email protected]